Information We Collect
When you visit our Website, we will learn certain information about you.
In order to provide you with the most efficient and enhanced personalised service and attention, and to accommodate certain requests which you make, we request information about you in certain circumstances and collect certain information automatically.
Consistent with our previous practices, we will only collect and process your personal data when we have a lawful bases for doing so. These lawful bases include when you provide us consent, when we have a contractual obligation to collect or process the data, and when we have a legitimate interest in processing your personal data. We may collect and/or receive the following types of information from you:
Information Provided Voluntarily. Personal Information. You may be asked to provide personal information including your name, address, email address and phone number when you sign up for any of our newsletters, respond to a survey, register for a class, or purchase a product or service. We will only request the personal information that is required in order to fulfil our obligations to you, i.e. in order to deliver what you have requested, as well as to comply with any legal obligations that may accompany such an exchange.
Information Collected Automatically. In addition to the information described above, we may collect some or all of the following information:
Activity Info (Log Data). Information may be collected based on your use of the Website, which generally includes information about your computer hardware and software, such as:
Internet Protocol ("IP") addresses, operating systems, browser types, device types, URLS, access dates and times; Website pages that you visit; referring website information; universally unique identifiers ("UUID"), advertising identifier ("IDFA"), carrier and country location, hardware and processor information, network type, and other related data.
For more information on Google Analytics, including how to opt out from certain data collection, please visit https://www.google.com/analytics. If you opt out of any service, you may not enjoy the full functionality of the Website.
Other Third Party Tracking Tools. We may also collect or receive information from third parties, such as Facebook, Instagram and/or other third-party social media and similar sites.
How to Access Your Personal Information
If you have provided personal, billing or other voluntarily provided information, you may access, review and make changes to it via instructions found on the Website or by emailing us at [Insert Email]. To manage your receipt of marketing and non-transactional communications, you may unsubscribe by clicking the "unsubscribe" link located on the bottom of any related email from the Company. Emails related to the purchase or delivery of orders are provided automatically - Customers are not able to opt out of transactional emails. We will try to accommodate any requests related to the management of Personal Information in a timely manner. However, it is not always possible to completely remove or modify information in our databases (for example, if we have a legal obligation to keep it for certain timeframes, for example).
How We Use and Share the Information
We use the collected Information to understand customer needs, including regarding our Website services to:
• present you with information through our Website and email services; • provide our services, process orders, and administer our programs; • maintain and improve our Website; • respond to your requests, and provide customer service, including in response to any problems that may arise, such as difficulties in navigating our Website or accessing certain features; • solicit your feedback, and to inform you about our products and services and those of our third-party marketing partners that we feel may be of interest or value to you; • personalise or display advertisements to you on third-party platforms; • improve our services or offerings; and • fulfil our legal or contractual obligations to you.
As with transactions elsewhere, when you purchase products, services, or programs via our Website, your credit card company will also retain certain information regarding your purchase. We will not otherwise provide any personal data to your credit card company without your permission.
We may share the Information collected with joint venture partners, affiliates, agents, current or prospective business partners, businesses under common control, third-party businesses or partners participating in administering our programs or services, or to those providing business functions such as technical support, customer service, marketing assistance, etc. These businesses will only have access to information as necessary to perform their functions and to the extent permitted by law. In the event of the sale or transfer of our business to a third party buyer, including in the event of bankruptcy or liquidation, we may, as necessary, share your data with the buyer or transferee.
In the event that we have to collect on a debt owed to us by you, we may, as necessary, share your information with an attorney or a court of law to enforce our rights and collect what is owed.
Under certain circumstances we may be obligated or compelled to disclose the Information: when required by law, court order or government agency, or when disclosing such Information is reasonably required to protect the Company, its property, the Website, the safety of visitors or others.
Re-targeting / Personalised and Behavioural Ads
We may, using the techniques described above, and in conjunction with third party marketing partners, gather information from your visit to our Website for purposes of providing relevant advertising content to you in the future. This means that through third party marketing partners or third party sites such as Google, Facebook, or Instagram, we may display advertisements to you (re-marketing or re-targeting), based on usage data collected during your visit to our website. Google Analytics: As described above, we use Google Analytics on our website. We may utilise any of the following advertising features that utilise the Google advertising cookies: Re-marketing with Analytics, Demographics and Interest reporting, Segments, and DoubleClick integration.
To opt out of seeing personalised ads via the Google platform, please visit
To personalise the ads you see via the Google platform, visit http://www.google.com/settings/ads
For more information on how Google uses data when you visit its partners' sites or apps, visit http://www.google.com/policies/privacy/partners/
Or, via an opt-out browser add-on, you can opt out of having your site activity available to Google Analytics. For more information, or to install the opt-out browser ad-on, please visit https://support.google.com/analytics/answer/181881?hl=en Please note that if you opt out of any service, you may not enjoy the full functionality of the Website.
Google Ad Words: We may utilise Google Ad Words, which provides certain of the information collected on our website to the Adwords advertising network. To opt out of Google Ad Words, visit https://support.google.com/ads/answer/2662922?hl=en
Facebook Custom Audience: We may utilise Facebook's Custom Audience capability which allows us to display ads on Facebook to individuals on our email lists or in our database. We may provide personal information to Facebook, such as your name, email address and phone number to enable Facebook to identify whether you are a Facebook account holder. To opt-out of the Facebook Custom Audience, please email us at [Insert Email] with; "Facebook Custom Audience Opt-Out" in your Subject Line, and your name and email address in the body of the email.
Other Personalised and Behavioural Advertising Services: We may participate in other re-targeting services that are similar to those described above.
Managing Cookies Via Your Browser:
You may be able to change your cookie preferences via your browser settings. Please visit your browser's help section for assistance with turning on notifications regarding cookies, or disabling cookies through your browser.
Managing Cookies on Your Mobile Device:
You may be able to change your cookie preferences on your mobile device either via your browser settings, or via the settings (preferences) on your device. For additional info, please visit http://www.allaboutcookies.org/mobile/
Use Caution When Sharing Information Online When you voluntarily make your Personal Information available online in an environment shared by third parties - including in webinars, classes, online conferences, via email, on message boards, chat rooms or on blogs, or via telephone calls or conferences - that information can be viewed, saved, collected, heard, and/or used by others outside of the Company. We are not responsible for any unauthorised third-party use of information provided in these contexts. Please be mindful whenever you share any information online.
Security of Your Information The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we incorporate standard industry practices internally and with our services providers, which we believe is sufficient for the information involved, we cannot guarantee its absolute security. Because we work with third-party businesses and vendors in various aspects of our business including operating this website, database management, website security, etc., we cannot guarantee the absolute security of our databases, nor can we guarantee that the Information you supply will not be intercepted while being transmitted to and from us over the Internet. Any information that you provide to us via email should be treated with extra caution, as we cannot control the level of security available through email providers.
Children We are strongly committed to protecting the safety and privacy of children who visit our website. We do not knowingly collect Personal Information from children under the age of 18 through the Website. If you are under 18, please do not give us any Personal Information. We encourage all parents to talk to their children about online safety and to monitor their children's use of the Internet. If you have reason to believe that a child under the age of 18 has provided Personal Information to us, please contact us, and we will make best efforts to immediately delete that information from our databases.
If you live in the EU, certain of your data may be subject to protection by the General Data Protection Regulation (the "GDPR"), a privacy regulation intended to help you have greater control over your personal data.
For purposes of the GDPR, to the fullest extent possible we do not directly collect or maintain personal data of our EU visitors or clients. This is done through partnerships with third-party vendors who have systems designed for the collection and storage of data on behalf of their clients ("data processors"). The data is only kept as long as is reasonably required to accomplish the purpose or purposes for which it was collected. Certain data may be expunged or utilised more quickly than others, and depending on your engagement and behaviour, including purchasing behaviours, we may be engaged in a business or contractual relationship with some longevity. (For example, if you purchase a course or program, or services that span over some time, you will continue to receive communications in regards to those offerings or services).
The categories of data processors with whom we work, and that help us in the collection of information that allows us to serve and interact with you include website analytics provider(s), website and webform plug-ins and related third-party services that allow us to maintain an up-to-date online platform and communicate with you electronically, an email service provider or providers to assist in managing email correspondence with our visitors, customers and list, as well as payment processor(s) and/or merchant account(s) to help us transact sales online and follow up with you regarding any purchases.
You may contact us at any time to have your information with any of these processors updated or corrected, deleted, or to obtain a copy for your records. Additionally, you may opt out of receiving any additional emails or marketing messages from us by clicking the "unsubscribe" link at the bottom of our email notifications. Further, if you feel that we have not complied with the relevant data protection regulations, please contact us by sending us an email at [Insert Email] with your first and last name, your country of origin, and a summary of your concern or complaint. We will endeavour to respond at our earliest possible convenience to address your concern. If contacting us does not resolve your complaint, you may have additional options.
Residents in Designated Countries may also have the right to lodge a complaint with the relevant EU data protection authority. You may access a list of the Data Protection Authorities in the EU here.
Legitimate Interest Statement
We at Alison Jones Coaching control and process personal data within our sales and marketing function on the grounds that we have a legitimate interest in doing so.
We process personal data for direct marketing purposes.
One of our objectives is to help organisations create a positive employee experience. We communicate directly with clients and prospects to educate and inform them about products, services and events that will support them to achieve this.
Direct marketing with clients and prospects is important to the business in that it helps us to enhance, modify, personalise or otherwise improve our services and communications, for the benefit of clients and wider audiences.
Direct marketing with prospects is also business critical in that we can only sustain and grow our business by growing our client base. Direct marketing is one of the most proven and effective ways of achieving this without disproportionate effort or expense.
Balance of interests
There is a balance of interests between us and the individuals whose data is being processed for direct marketing purposes. This balance is based on:
• the relationship that exists between us and our clients and prospects • reasonable expectation in most cases that their data might be processed • the accessibility of our privacy statement • benefits individuals may derive from having their data processed • the limited nature of data processed • the freedom to opt out of receiving direct marketing communications.
A two-way relationship exists between us and our clients. Clients might reasonably expect the processing activity to take place because they have already provided work contact details directly as part of their contract and are already using our products and services.
Prospects are also reasonably likely to expect the processing activity to take place if they have provided work contact details directly:
• when requesting information from us or having contact with us, or • to a GDPR-compliant third party from through whom we have acquired their data.
We also make it clear in our privacy statement that we may make further contact with people who provide us with their data. Our privacy statement is written in plain English and readily accessible whenever an individual is invited to submit personal data.
The processing adds value to products and services used by clients and prospects (whether purchased from us or not) because it may expand their knowledge of the products and services, and provide opportunities to access further business support.
The data processed, while personal, is limited in scope and relates only to the individual's place of work and job function/title.
There is no imbalance of power between us and the individual because they can choose to opt out of receiving direct marketing communications at any time. Exception to 'reasonable expectations'
We capture business IP addresses from website visitors and use these to identify contacts from publicly available information. If these contacts or their colleagues visit our website and do not submit personal details, then they will not necessarily expect their data to be processed.
However, we still process this publicly available information on the grounds of legitimate interest, based on all of the other reasons outlined above.
This Legitimate Interest Statement was last modified on February 14th, 2019.
This is to ensure that experience using the website is the best possible.
You can find out more about the cookies we use by reading our cookie declaration.
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What if I do not want cookies stored on my browser? You can block cookies via your web browser. You can find out specific instructions for your browser via Google. Please note though we provide no guarantee against unexpected results should you choose to block cookies on this website.
What cookies do you store on my browser? Details of the cookies we use on this site are listed below:
CookieMessage - This records the answer you gave regarding accepting our cookies. Without this the cookie notification would pop up every time you went to a new page. Expires in 180 days
PHPSESSID - Allows the website to function correctly such as retaining a shopping basket. Expires when browser shutdown.
Occasionally the way third-party add-ons store cookies change. Because of this the list above may not always contain an exhaustive list of the cookies which are saved. We do regularly audit the cookies stored as a result of visiting our website.